Client
Assistance

How can I sign up for one of your plans?
Joining Aero Zippy is quick and straightforward. Just complete the form and select a plan that suits you. As a new client, your first two weeks are free of charge. After that, if you wish to tailor your plan, contact us and we will assist you in customizing it.

What are your fees?
We offer various subscription tiers. You can opt for a monthly subscription or a pay-as-you-go option. The pricing is based on your selected plan and/or usage (usage-based billing applies only to the pay-as-you-go option). You will always be informed of the costs upfront. There are no hidden charges – EVER.

What are these distributed warehouses I keep hearing about?
In simple terms, we maintain a vast network of warehouses across the country. When you choose our Order Fulfillment service, we strategically position your inventory near your customers. When an order is made, we fulfill it from the nearest location to your customer. This approach reduces shipping costs while ensuring your customers receive their orders quickly. It’s a win-win situation – it’s no surprise that you’ve heard people talking about it!

What is the lowest monthly order volume required for a business to join your fulfillment plan?
There are no minimum or maximum order limits imposed on our clients. You can manage your business as you wish, and we will fulfill your orders regardless of the volume.

My business handles hazardous and/or delicate materials. Am I eligible to participate?
Absolutely! We are specialists in managing hazardous and fragile materials. We hold EPA certification and comply with all local and federal regulations regarding hazardous materials. We welcome your business!

What happens to an order that cannot be delivered?
If an order is returned due to being undeliverable, the carrier will send it back to us. We will try to reach out to the customer and resend the order if possible. USPS may charge for return shipping on undeliverable items; other carriers may provide free returns for such packages.

On average, how long does it take to process an order?
Any order placed before 2 PM on weekdays will be processed the same day. Orders made after 2 PM or during the weekend will be processed the next business day.

Can Aero Zippy assist our business with international shipping?
Yes! We are experts in international shipping and provide various shipping options at the most competitive rates. We have the largest network of shipping carriers globally.

What are your fees for packaging and/or shipping materials?
Nothing at all! That’s right! We provide free packaging and shipping materials for generic/unbranded boxes. However, if you prefer to use your branded boxes, there will be extra charges.

How can I tell if my website is compatible with Aero Zippy’s system?
Aero Zippy provides a highly adaptable, flexible, and scalable solution that works with most major eCommerce technologies. If you have a custom website, we will collaborate with your developers to ensure proper integration for a smooth transition.

How long does the complete integration process take?
Our IT team is dedicated to completing system integration swiftly and effectively so that your customers can enjoy a seamless shopping experience. Typically, it takes a few hours to connect your existing system to ours, but our staff will ensure there is no downtime even during system maintenance.

Am I required to use your software? What if I decide not to?
While we highly recommend our customers use our software, you are not required to do so. Most of our clients appreciate our system as it provides a centralized location to manage various aspects of their business. Additionally, it includes powerful AI and other business analytics tools that make our system one of the most desirable business utilities in the eCommerce sector.

How frequently should I expect to get an invoice?
We issue invoices to our clients on a weekly schedule. A system-generated alert will be sent to you once an invoice is dispatched.

What should I do if I notice an error on my invoice?
Just reach out to us via phone or email, and we will assist you in resolving your inquiry or fixing any problems. We request that you inform us within 30 days to rectify any billing issues.

How can I settle my bill?
You can make your payment using a U.S. bank account or a variety of cryptocurrencies, such as Ethereum, Bitcoin, or Litecoin.

If I opt to combine packages for better savings, will there be a fee for the consolidation service?
No, we do not impose any fees for package consolidation. As you noted, this approach allows you to save even more by reducing shipping expenses.

What types of discounts can customers access?
We provide some of the most competitive pricing in the market. To enhance the offer, various discounts are also available. Consult your representative to ensure you are benefiting from all the discounts you qualify for.